Booking & Payments Policy – The New Normal Sexology

At The New Normal Sexology, I strive to provide a seamless and professional booking experience. Please review the following booking and payment policies to ensure clarity and fairness for all clients.

1. Booking Appointments

All appointments must be booked in advance through the online booking system a minimum of 24 hours prior to your appointment.

Please complete the intake form in the individual or couples’ appointment tab and wait for an email response from thenewnormalsexology@gmail.com (please check your spam folder). Responses are usually responded to within 24 hours, however, may take up to 48 hours. Upon reviewal of the intake form, I will provide appointment availability and direct you to complete payment online to secure your appointment.

If you are a returning client, who will not need to complete an intake form. Please email me to confirm an appointment time and then proceed to process payment online prior to your appointment.

2. Payment Methods & Fees

Payment is required at the time of booking to secure your appointment through The New Normal Sexology’s website.

Should you be experiencing financial hardships or a student, I am open to discussing fees further.

3. Cancellations & Rescheduling

Cancellations or rescheduling requests must be made at least 48 hours before the scheduled appointment to avoid not receiving a refund.

No-shows will be charged 100% of the session fee.

See the Cancellation Policy for full details.

4. Refunds & Session Credits

Refunds are only available for cancellations made at least 48 hours in advance.

If you cancel in advance, you may opt to have the amount credited towards a future session instead of a refund.

5. Late Arrivals

If you arrive late, your session will still end at the scheduled time, and the full session fee will apply. If you are more than 15 minutes late, your session may be cancelled at my discretion, and no refund to be offered.

6. Insurance & Rebates

I do not currently accept private health insurance or Medicare rebates.

Receipts can be provided upon request if you wish to claim reimbursement through your provider.

7. Confidentiality & Professional Boundaries

All sessions are strictly confidential, except where required by law (e.g., risk of harm to self or others). Professional boundaries must be respected in all client-therapist interactions.

Thank you for understanding and respecting these policies. If you have any questions or need further clarification, please don’t hesitate to reach out.